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Privacy Policy

Last updated: 13/07/2025

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1. Introduction

At The Cleaning Brownie, we’re committed to protecting your privacy and handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy outlines how we collect, use, disclose, and safeguard your personal information.

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2. What Information We Collect

We may collect personal information such as:

  • Full name

  • Email address

  • Phone number

  • Residential or business address

  • Payment and billing information

  • Website usage data (e.g. via cookies and analytics tools)

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3. How We Collect Information

We may collect your information through:

  • Website contact forms and inquiries

  • Email and phone communications

  • Social media interactions

  • Website analytics and cookies

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4. Why We Collect Your Information

We collect personal information to:

  • Respond to service inquiries and provide quotes

  • Deliver cleaning services

  • Process payments and issue invoices

  • Communicate updates or promotions (with your consent)

  • Improve our website and services

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5. Disclosure of Personal Information

We may disclose your information to:

  • Trusted service providers (e.g. IT, accounting, marketing platforms)

  • Legal and regulatory bodies if required by law

We do not share data with overseas providers and will never sell your personal information.

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6. Data Security

We take reasonable steps to protect your personal information, including:

  • Secure digital storage

  • Access restrictions

  • Regular system updates and monitoring

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7. Cookies and Website Analytics

Our website uses cookies and third-party tools (like Google Analytics) to track usage patterns. You can disable cookies through your browser, but this may affect website functionality.

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8. Access and Correction

You may request access to or corrections of your personal information by contacting us at info@thecleaningbrownie.com.au. 

We’ll respond within a reasonable timeframe and may request identity confirmation.

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9. Complaints

If you believe we’ve breached your privacy rights, please contact us directly. If you’re unsatisfied with our response, you can file a complaint with the Office of the Australian Information Commissioner (OAIC) via www.oaic.gov.au.

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10. Updates to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website.

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